Return Policy

Our Return Guidelines

1. Return Request

If you wish to return an eligible item for reasons other than a product defect, shipping damage, an incorrect item, or an error on our part, you may request a return within 30 days of receiving your order. In these situations, customers are responsible for the return shipping costs unless otherwise required by applicable Canadian consumer protection laws.

For health, hygiene, and product safety reasons, Aromatherapy Candles and Fragrances must be returned unused, unopened, and in their original condition unless the product is defective, damaged during transit, incorrect, or materially different from its description.

If the item you receive is defective, damaged, incorrect, of poor quality, or significantly different from its description, please contact us within 30 days of delivery. After reviewing your request, we will provide an appropriate resolution, which may include a replacement, a full or partial refund, or reimbursement of reasonable return shipping costs where applicable.

2. Return Requirements

To qualify for a return, products must:

  • Be returned in their original, unused, and resalable condition.
  • Include the original packaging, labels, safety seals, and any included accessories.
  • For Aromatherapy Candles and Fragrances, remain unopened and unused unless the return is due to a manufacturing defect, shipping damage, an incorrect item, or our error.
  • Show no signs of misuse, excessive wear, alteration, contamination, or intentional damage.
  • Include all components originally supplied with the order.

Return shipping costs vary depending on your location and the shipping carrier selected. Customers are responsible for return shipping expenses unless the return results from a defective product, shipping damage, an incorrect item, or an error made by itshum.

3. Refund Processing

After we receive and inspect your returned package, approved refunds are generally processed within 3–5 business days.

Refunds will be issued to the original payment method whenever possible. Depending on your financial institution or payment provider, additional processing time may be required before the refunded amount appears in your account.

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, shipping damage, or an incorrect item supplied by us, or where otherwise required under applicable law.

4. Orders Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 48 hours after the delivery status has been updated.

After verification, we will work directly with the shipping carrier to investigate the shipment and determine an appropriate resolution. Depending on the outcome of the carrier investigation, the resolution may include a replacement shipment or a refund where appropriate.

5. Exceptional Cases

  • If a customer refuses delivery or declines to accept a shipment, refunds can only be processed after the returned package has been received and inspected.
  • Original shipping charges are non-refundable unless the return is due to our mistake, a defective product, shipping damage, or an incorrect item.
  • Returns sent without prior authorization may be refused, and any resulting costs remain the customer’s responsibility.
  • Due to health, hygiene, and product safety considerations, opened or used Aromatherapy Candles and Fragrances are generally not eligible for return unless they are defective, damaged, incorrect, or materially different from their description.
  • We reserve the right to refuse returns involving misuse, intentional damage, fraudulent claims, unauthorized returns, or violations of this Return Policy, to the extent permitted by applicable law.

Refund Request Procedure

Before returning any item, please contact our customer support team by email and wait for return authorization together with detailed return instructions.

Please include the following information:

  • Full Name
  • Shipping Address
  • Email Address
  • Product Name
  • Order Number
  • Description of the issue
  • Photos showing any damage, defects, incorrect items, or other relevant issues (if applicable)

Once we receive your request, our support team will review the information and, where appropriate, provide complete return instructions, including the correct return address and any additional requirements.

Customer Service Information

Customer Service Email: [email protected]

Company Name: ITS human resources consulting devices Inc

Return Address: 686 Bay St., Toronto, ON M5G 0A4, Canada